Medicys

E-mediation center created in 2015 at the initiative of the French National Chamber of Judicial Officers, accredited by the CECMC (French consumer mediation authority) in 2016. Medicys offered online amicable settlement of consumer disputes through a fully digital platform designed in partnership with the Cyberjustice Laboratory of the University of Montreal. The center relied on a national network of 250 judicial officers trained in mediation and represented more than 60,000 companies across 9 member professional federations, including the FFB, the FNAEM and the UBH. Its consumer mediator accreditation was not renewed in February 2021 by the CECMC, which deemed the ties with the National Chamber of Judicial Officers too close and was not convinced of the officers' expertise in mediation matters. Since then, the site has pivoted into a consumer assistance magazine publishing practical guides on dispute handling and contract cancellation. Consumer mediation has been mandatory since 2016 under a 2013 European directive, which formed the foundation of the Medicys model. The mediation process was adaptable to the complexity of the dispute: fully online, by video conference or face-to-face.