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ClaimCompass

Company founded in 2015 in Sofia by Tatyana Mitkova

Founded in
2015
Headquarters
Sofia, Bulgaria

Overview

Company founded in 2015 in Sofia by Tatyana Mitkova, Alexander Sumin and Velizar Shulev, specialized in securing compensation for air passengers affected by delays, cancellations or denied boarding under EU Regulation EC 261/2004. ClaimCompass has helped more than 500,000 travelers worldwide and processed over 110 million dollars in claims before its acquisition by AirHelp on November 26, 2024. Since that acquisition, the site now redirects to airhelp.com, combining the strengths of both companies to form the undisputed global leader in air passenger compensation. AirHelp made this acquisition to integrate ClaimCompass's claims engine and customer base into its global operations, bringing the combined team to more than 400 employees. More than 500,000 travelers helped worldwide, over $110M in claims processed in total, acquisition by AirHelp announced on November 26, 2024 for an undisclosed amount, combined team of more than 400 employees post-merger, 25% commission on compensation obtained, coverage of more than 150 airlines reviewed and rated.

No-financial-risk business model for the passenger: no payment if the claim is unsuccessful

Key features

Model with no upfront fees: commission charged only when compensation is obtained

Claims possible within a retroactive window of up to 5 years after the flight

Multilingual support for passengers across the entire European Union

Intuitive online platform to submit a claim in just a few minutes

Deep expertise in EU Regulation EC 261/2004 and its enforcement mechanisms

Integration with AirHelp since late 2024, multiplying legal and technological resources

Proprietary claims engine integrated into AirHelp's global operations

Pricing

Who is it for?

Air passengers affected by delays of more than 3 hours on European flightsTravelers whose flight was canceled without sufficient notice by the airlinePassengers denied boarding due to overbookingAny passenger eligible under EU Regulation 261/2004 who would rather not handle the process alone

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Flightright

Online service founded in 2010 in Potsdam by Dr

Online service founded in 2010 in Potsdam by Dr. Philipp Kadelbach and Dr. Sven Bode, specialising in recovering compensation for passengers affected by flight delays, cancellations or overbooking. Flightright operates on a no win, no fee basis and handles the entire process with airlines, including court proceedings in the event of a refusal. The idea was born from a personal experience of co-founder Philipp Kadelbach, who faced a flight delay on his wedding day. With more than 700 million euros recovered for its clients, 150 employees across several European capitals and a 99% success rate in court, Flightright is the European leader in air passenger compensation. Between 2016 and 2024, Flightright successfully brought nearly 50 cases before the Court of Justice of the European Union and national supreme courts, more than any other legaltech provider in Europe, actively shaping case law on air passenger rights. More than 700 million euros recovered for passengers, a 99% success rate in court, 150 employees, nearly 50 cases brought before the CJEU between 2016 and 2024, founded in 2010 in Potsdam

2010
Potsdam, Germany
No win, no fee model: a commission is charged only on amounts actually recovered
99% success rate in European courts according to the provider
More than 700 million euros recovered for passengers to date
R
Acces Droit

RetardVol.fr

Legal assistance service specialised in securing compensation for air passengers af...

Legal assistance service specialised in securing compensation for air passengers affected by delays of more than three hours, flight cancellations or overbooking, under EU Regulation EC 261/2004, which provides for compensation of 250 to 600 euros per passenger depending on flight distance. RetardVol.fr handles the entire process, from eligibility assessment via a free online simulator through to court proceedings if airlines refuse to cooperate, with lawyers specialised in air passenger law. The service works strictly on a no-win, no-fee basis with a commission of 25% excl. VAT and no charge whatsoever if the claim is unsuccessful, and reports a 98% success rate on the cases it handles. RetardVol.fr secures compensation for more than 10,000 passengers every year, with an average payout of 510 euros per passenger and a record of 10,200 euros on one exceptional case. The team uses METAR weather data and precise distance calculations to challenge the extraordinary-circumstances defence routinely invoked by airlines. The service is ranked number one in France for air passenger compensation and has been featured by TF1, BFM TV, Le Figaro, Capital and France Info. Claims can be filed up to 5 years after the date of the disrupted flight. 98% success rate, 10,000+ passengers compensated per year, 510 EUR average payout, record of 10,200 EUR, rated 4.8/5 across 700+ reviews, number one in France

0
Paris, France
Commission of 25% excl. VAT only in case of success, zero fees if the claim is unsuccessful
98% success rate on the cases handled, one of the highest on the market
Full handling of the procedure: appeals, formal notices, court litigation before the tribunals