World leader in air passenger compensation
The world's number one in air passenger compensation, AirHelp helps travellers affected by delays, cancellations and missed connections secure the financial compensation provided for under European and international regulations. Founded in 2013 in Copenhagen by Henrik Zillmer, the company handles the entire process: filing the claim, negotiating amicably with the airline and, if necessary, taking legal action. The business model is built on the principle of "no win, no fee": the passenger pays nothing if the claim is unsuccessful. AirHelp also publishes the AirHelp Score, a performance ranking of airlines and airports that has become an industry benchmark. The company is a member of the APRA (Association of Passenger Rights Advocates) and was honoured at the World Future Awards 2025. 28 million passengers assisted, $17.2M raised in total (including $12M in Series A in 2016 with Khosla Ventures), more than 350 employees, led by CEO Tomasz Pawliszyn, and featured in Capital, Le Figaro, Le Parisien and Europe 1
Global leader in air passenger compensation with over 13 years of experience since 2013
Claim filing completed in 2 minutes from the website or the app
"No win, no fee" model: no charge if the claim is unsuccessful
End-to-end handling of administrative procedures and negotiations with airlines
Coverage under EU Regulation EC 261/2004 and the Montreal Convention
Direct bank transfer to the passenger's account in the event of success
Multilingual support available in many countries
Compensation ranging from EUR 250 to EUR 600 depending on flight distance and type of disruption